Target Classifications
Roles selected for review based on education and hands-on IT support experience.
Information Technology TechnicianInformation Technology AssociateInformation Technology Specialist I, where minimum qualifications are met
HIRE_STATUS: INTERVIEW_READY
AHMAD
SHAHAB
OMARI
IT SUPPORT & CYBERSECURITY SPECIALIST
CompTIA A+, Network+, and Security+ certified IT professional with 2+ years of hands-on operations experience supporting users, preparing devices, managing access, documenting solutions, and strengthening everyday security.
3x
Certified
2+
Ops XP
4
Core Domains
3
Tools Built
Contact Ahmad
Download Resume PDF
State Application Packet
View LinkedIn
View Projects
Try IT Scenarios
TARGET ROLES: IT Support | Help Desk | Desktop Support | State Government IT | Entry Cybersecurity
// Recruiter Snapshot
Target Roles
IT Support | CA State IT
Help Desk
Help Desk
Credentials
A+ | Network+
Security+
Security+
Experience
2+ years
IT operations
IT operations
Strength
Support + security
documentation
documentation
Available nowOn-site ready | Interview ready
// HR_SNAPSHOT.JSON
ACTIVE
HIRE-READY
Name
Ahmad Shahab Omari
Target Roles
IT Support | Help Desk | CA State IT
Certs
A+, Network+, Security+
Status
Interview Ready ✓
IT Support95%
Cybersecurity85%
Networking88%
Scripting60%
3×
CompTIA
A+ N+ S+
0
Incidents
Zero breaches
3
Tools
Built
2+
Yrs XP
Real IT ops
SECURITY_FEED DEMO
INFOENDPOINT-047MDM enrollment completed
MEDIUMAUTH-GWRepeated sign-in attempts blocked
LOWFIREWALLOutbound rule reviewed and documented
HIGHEDR-12Suspicious attachment quarantined
INFOPATCH-MGRCritical updates applied successfully
MEDIUMDLP-USBUnauthorized removable media blocked
INFOBACKUPEncrypted backup verification passed
LOWTLS-CHECKCertificate renewal reminder created
CompTIA A+ Certified
Network+ Certified
Security+ Certified
IT Specialist Lead · Square Root Academy
MDM · Device Provisioning · Imaging
A.S. Cybersecurity · American River College
SecurityOS · 10,884 Lines
Resume Pro · AI Career Platform
B.S. Cybersecurity · WGU · In Progress
ITIL Framework · ServiceNow
SEMI Standards · In Progress
Zero Major Security Incidents
CompTIA A+ Certified
Network+ Certified
Security+ Certified
IT Specialist Lead · Square Root Academy
MDM · Device Provisioning · Imaging
A.S. Cybersecurity · American River College
SecurityOS · 10,884 Lines
Resume Pro · AI Career Platform
B.S. Cybersecurity · WGU · In Progress
ITIL Framework · ServiceNow
// Why Hire Ahmad
Clear signals for a
confident HR screen.
A recruiter-friendly snapshot: current certifications, hands-on IT operations, reliable support habits, and projects that show initiative beyond the ticket queue.
Org-wide
Hands-on IT operations
Primary IT contact at Square Root Academy: device imaging, MDM enrollment, onboarding, troubleshooting, and lifecycle support.
Security-first
Daily IT operations
Applied endpoint access control, security monitoring, website administration, documentation, and practical prevention across daily operations.
3
Business-ready projects
Built Resume Pro, SecurityOS, and Walzor OS to demonstrate auth, analytics, automation, secure workflows, and user-focused product thinking.
3×
CompTIA Certified
A+, Network+, and Security+ certified, with an A.S. in Cybersecurity and a B.S. in progress at WGU.
// Verified Credentials
CompTIA A+
Active Certification
CompTIA Network+
Active Certification
CompTIA Security+
Active Certification
A.S. Cybersecurity
American River College · May 2026
California State IT
Application-Ready Evidence
A focused packet for public-sector IT hiring: classification-aligned experience, duty-statement language, certifications, and a concise SOQ writing sample.
Aligned IT Domains
Experience is organized around work commonly described in California's IT classification series.
Client services and user supportSystems engineering and device managementInformation security and network fundamentals
Application Status
Materials are prepared for classification and duty-statement tailoring without claiming unverified list eligibility.
State-focused resume preparedSOQ sample preparedEligibility and exam status verified per each posting
Customer ServiceTroubleshootingTechnical DocumentationIncident TrackingAsset ManagementAccess ControlPolicy ComplianceData ProtectionRoot Cause AnalysisStakeholder Communication
Sanitized SOQ Example
Describe your experience providing technical support and improving an IT process.
Situation: In an education environment, staff needed consistent device preparation, account access, and support documentation. Action: I organized repeatable onboarding steps for imaging, MDM enrollment, access setup, validation, and handoff documentation while serving as the primary IT contact. Result: The process created a clearer, more consistent support workflow and made future troubleshooting easier to document and repeat.
Classification eligibility depends on the official examination, list, minimum-qualification review, and requirements of each job posting.
Skills
Skills HR Can Match
Clear keywords for IT support, help desk, desktop support, and junior cybersecurity roles, backed by real work and current certifications.
SKILL_01
IT Support & Help Desk
Primary IT contact at Square Root Academy — MDM enrollment, device imaging, onboarding, and real-time troubleshooting for hardware, software, and network issues.
SKILL_02
Cybersecurity
Security+ certified with hands-on exposure to endpoint protection, MFA deployment, phishing defense, RBAC/ABAC, Zero Trust architecture, and digital forensics.
SKILL_03
Networking
Network+ certified. DNS, DHCP, IP addressing, Wi-Fi troubleshooting, router configuration, VLANs, and enterprise network fundamentals across real environments.
SKILL_04
Scripting & Automation
Self-taught scripting and development — Python automation, HTML/CSS/JS, and Firebase integrations. Built real working tools through hands-on learning.
Experience
Role-Matched Experience
Real IT environments. Real problems. Real results.
IT Specialist Lead
Square Root Academy · Sacramento, CA
Jul 2023 – Nov 2024
>Sole IT point of contact — owned MDM enrollment, device imaging, provisioning, and full device lifecycle management.
>Designed repeatable onboarding and offboarding workflows, improving consistency and reducing rework.
>Managed security monitoring, endpoint access control, and website administration — zero major incidents.
>Diagnosed hardware, software, account, and network issues while documenting fixes to prevent recurrence.
A.S. Cybersecurity & Info Assurance
American River College
May 2026
>Graduated covering network security, ethical hacking, digital forensics, and system hardening.
>Built SecurityOS — a full-stack cybersecurity platform spanning 5 security domains.
B.S. Cybersecurity & Info Assurance
Western Governors University
In Progress
>Pursuing cloud security, penetration testing, and IT governance coursework.
>Applying coursework directly to portfolio projects and professional IT work.
Founder & IT Operations Lead
Walzor LLC · Self-Employed
Nov 2024 – Present
>Founded and operate Walzor LLC — managing all IT infrastructure, web operations, and business systems end-to-end.
>Built and maintain a full Shopify storefront, Firebase-backed business OS, and brand identity from the ground up.
>Handles all technical decisions — hosting, security, automation, vendor management, analytics, and workflows.
Portfolio
Deployed Assets
Real tools built and shipped for career, security, and business workflows.
// RESUME_PRO.APP
📄 Resume
📊 ATS
🤖 AI Coach
ATS MATCH
84%
✓ MDM
✓ Sec+
⏳ SIEM
Live
Resume Pro
Career platform showing full-stack ownership: authentication, resume building, ATS analysis, application tracking, cover letter tools, and interview prep workflows.
ProblemJob seekers manage resumes, ATS keywords, and applications across disconnected tools.
BuiltA unified Firebase application with secure accounts, tracking, document tools, and coaching workflows.
OutcomeOne workspace for preparing, tailoring, and monitoring job applications.
Portfolio
SecurityOS
Security portfolio system demonstrating practical cybersecurity knowledge: Python backend, React frontend, RBAC/ABAC access control, Zero Trust concepts, and digital forensics.
React UIPython APIRBAC / ABACForensics Workflow
ProblemSecurity concepts are difficult to demonstrate through a resume alone.
BuiltA working portfolio system modeling access control, investigation, and Zero Trust workflows.
Business
Walzor OS
Business operations dashboard with authentication, Firestore sync, inventory, orders, analytics, and brand management workflows for a real ecommerce brand.
Firebase AuthFirestoreInventoryAnalytics
ProblemInventory, orders, analytics, and brand tasks were spread across separate workflows.
BuiltA Firebase-backed operating dashboard for centralized business administration.
Interactive Proof
IT Support Scenarios
Short simulations that show troubleshooting judgment, security awareness, and user-support instincts.
// READY_FOR_INTERVIEW
Ready for public-sector and private IT teams.
Actively seeking IT support, help desk, desktop support, California State IT, and entry-level cybersecurity roles. I bring structured troubleshooting, clear documentation, dependable follow-through, customer service, and a security-aware approach.
On-site Ready
916-572-9329
ashahab@walzor.com